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What happens if I find a mis-graded or damaged piece?

Last updated 2026-10-13 · reviewed by the ThriftUp sourcing team

Report it on WhatsApp with photos within 7 days of delivery. We credit or replace pieces that do not meet the grade on your packing list.

Our claims policy covers grading errors, damage in transit and any authenticity concern. Normal wear consistent with the stated grade is not a claim.

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