If pieces arrive below the stated grade, damaged in transit, or fail authentication, message us on WhatsApp within 7 days of delivery with photos and the packing list line. We credit the pieces against your next order or replace them. Normal wear consistent with the stated grade is not a claim.
How to file
- Reconcile the packing list on arrival.
- Photograph each disputed piece showing the issue and the inside tag.
- Send photos and counts on WhatsApp.
- We respond within one business day with a credit or replacement.
Freight damage
Note any visible damage on the delivery receipt before signing and photograph the pallet; carriers require this for claims.